FAQs

Who are you?

Glad to meet you! Welcome to MyGoodyShop. Our mission is to give our customers the chance to buy high-quality products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more! 

What are the shipping and delivery times?

MyGoodyShop loves giving our customers FREE Shipping!

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery times to the US usually take 2-10 business days.

* Luxury Collection are made to order (Special Order), so please allow 3-8 weeks. 

How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net

What happens if the estimated delivery time passed and I still did not receive my order?

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at info@mygoodyshop.com or by using the Contact Us page.

What do I do if my product arrived damaged?

If you receive damaged merchandise, please take a picture and email us the picture at info@mygoodyshop.com right away. We will only replace damaged goods within 48 hours of receiving your order.

Can I return my product for a refund?

Sure! We have a 30 day return policy.

Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund, otherwise store credit will be issued.

To start a return, you can contact us at info@mygoodyshop.com, or using our Contact Us page.

Your refund/store credit will be automatically processed as soon as the order returns to our warehouse.